At NorwayMetabolicHealth™, we work to make every order arrive safely and efficiently. This Shipping Policy explains how your order is prepared, shipped, and delivered from our fulfillment network to your doorstep.

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Our Fulfillment Approach

NorwayMetabolicHealth™ offers thoughtfully designed plant-based household cleaning products for modern homes.

To improve efficiency and reduce unnecessary storage, many of our products are dispatched through carefully selected manufacturing facilities and international fulfillment partners.

This operating model helps us:

• Deliver quality household cleaning essentials directly to customers
• Reduce unnecessary warehousing and excess inventory
• Maintain competitive pricing throughout the year
• Support a more efficient and environmentally conscious supply chain

Thank you for supporting a smarter way to shop.

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1. Order Processing & Shipping Fees

Every order is carefully reviewed before shipment to ensure product quality.

Processing Time

Orders are typically prepared and packed within 2–4 business days after payment confirmation.

During major holidays, promotional events, or periods of unusually high demand, processing may require up to 5 business days.

Shipping Fee

We charge a flat-rate shipping fee of USD $5.99 per order.

Shipping charges remain the same regardless of the quantity of products purchased.

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2. Estimated Delivery Time

Delivery time depends on the destination country and local carrier operations.

Please note that these timeframes are estimates and may occasionally vary due to weather conditions, customs inspections, or transportation delays.

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3. Shipment Tracking

As soon as your package leaves our warehouse, you'll receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active.
• Some carriers update tracking only after the parcel reaches the next sorting facility.
• Temporary pauses in tracking updates do not necessarily indicate a shipping problem.

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4. Customs & Import Charges

International shipments may be subject to customs procedures depending on your country's regulations.

Customers are responsible for any applicable:

• Import duties
• Customs charges
• Local taxes
• Government processing fees

NorwayMetabolicHealth™ cannot control customs clearance times and is not responsible for delays caused by customs authorities.

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5. Changes or Order Cancellation

Because we begin processing orders shortly after they are placed, requests for changes must be submitted promptly.

If you need to:

• Update your shipping address
• Correct customer information
• Cancel an order

please contact us at:

support@norwaymetabolichealth.com

within 12 hours after placing your order.

Once fulfillment has started, we are unable to guarantee order modifications or cancellations.

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6. Damaged or Missing Shipments

We want every customer to receive their order in excellent condition.

Damaged Products

If your package arrives damaged, please contact us within 72 hours after delivery and include clear photographs of the damaged item and packaging.

Once verified, we'll arrange a replacement at no additional cost.

Lost Packages

If the shipping carrier confirms that your parcel has been lost during transit, we'll gladly send a replacement free of charge.

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Need Assistance?

If you have any questions regarding shipping, delivery status, or your order, our Customer Support team is always happy to help.

Email: support@norwaymetabolichealth.com

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing NorwayMetabolicHealth™. We appreciate your trust and are committed to delivering quality products with reliable service every step of the way.