Return & Refund Policy

At NorwayMetabolicHealth™, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review the information below regarding returns, exchanges, and refunds.

1. Return Policy

Most products purchased from NorwayMetabolicHealth™ may be returned within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in resalable condition
  • Remain in its original packaging
  • Include all original accessories (if applicable)
  • Be accompanied by proof of purchase or your order confirmation

Products that do not meet these requirements may not be eligible for a refund.

2. Requesting A Return

Before sending any item back, please contact our Customer Support team.

Email:

support@norwaymetabolichealth.com

After reviewing your request, we'll provide detailed return instructions, including the approved return address and shipping guidance.

Please do not return products without prior authorization, as unauthorized returns cannot be processed.

3. Incorrect, Damaged, or Defective Items

Please inspect your package as soon as it arrives.

If you receive:

  • A damaged product
  • A defective item
  • The wrong product
  • Missing items from your order

please contact us as soon as possible with photographs of the issue so we can review your case and arrange an appropriate solution.

4. Non-Returnable Products

For hygiene, safety, and regulatory reasons, certain items cannot be returned.

These may include:

  • Personalized or custom-made products
  • Opened personal care or hygiene products
  • Hazardous or regulated materials
  • Gift cards
  • Clearance or final-sale merchandise

Shipping charges paid at checkout are generally non-refundable unless the return results from our error.

If you're uncertain whether your purchase qualifies for a return, please contact us before sending it back.

5. Product Exchanges

We currently do not offer direct product exchanges.

If you'd like a different product, we recommend returning the eligible item (once approved) and placing a new order through our website.

This helps ensure the fastest processing and product availability.

6. European Union Customers

Customers whose orders are delivered within the European Union may have the right to withdraw from their purchase within 14 days after receiving their order.

To qualify:

  • Products must remain unused
  • Original packaging must be intact
  • Proof of purchase is required

This statutory right applies where required by applicable consumer protection laws.

7. Refund Processing

After your returned item has been received and inspected, we'll notify you regarding the outcome of your refund request.

If approved:

  • Your refund will be issued to the original payment method used during checkout.
  • Most refunds are processed within 10 business days after approval.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us for assistance.

8. Return Shipping Information

Returns should only be sent after receiving authorization from our Customer Support team.

Approved returns should be shipped to:

Hong Kong Liu Xue Yang International Limited

FLAT/RM 1203, 12/F, TOWER 2

CHINA HONG KONG CITY

33 CANTON ROAD

TSIM SHA TSUI

KOWLOON

HONG KONG

Please note that returns sent to any address other than the one provided during the approval process may experience delays or may not be accepted.

Need Assistance?

If you have any questions about returns, refunds, or your order, our Customer Support team is here to help.

Email: support@norwaymetabolichealth.com

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Thank you for choosing NorwayMetabolicHealth™. We appreciate your trust and are committed to providing reliable products and responsive customer support whenever you need us.